- Price Band B - Up To £6000
- >
- Stuart Harris
Early in his career Stuart developed his passion for providing amazing in the Hospitality industry (developing from being a General Dogsbody to General Manager in 6 short years). Running an hotel in St Andrews (the Home of Golf and major tourist attraction for highly demanding tourists), gave Stuart an amazing understanding of customer needs and how to anticipate and service the needs of his customers.
After his time in Hotels, Stuart held Sales, Service, National Accounts, Management & Training roles with the likes of Coca Cola and TeleTech (the largest group of Outsourced Contact Centres in the world). This gave him an amazing hands-on experience in the full Sales Cycle from Customer Acquisition, Customer Experience and Customer Retention, which he now shares not only Speaking at events but also in follow up workshops and coaching programmes.
He is fanatical about amazing customer service and the importance of not only winning customers but also serving them better and keeping them longer.
He recognises the challenges that many organisations now face with Customer Disloyalty and works with his clients to provide the highest of standards so that they are no longer regarded as a Commodity Supplier.
Stuart is a Fellow with the Professional Speaking Association and The Institute of Sales Managers and a Member of the Institute of Customer Service, the Global Speaking Foundation and the Chartered Institute of Personnel and Development.
As well as Delivering Keynotes, Facilitating Workshops & 1-2-1 Coaching Programmes he also Comperes/MCs Events and After Dinner Speeches.
After his time in Hotels, Stuart held Sales, Service, National Accounts, Management & Training roles with the likes of Coca Cola and TeleTech (the largest group of Outsourced Contact Centres in the world). This gave him an amazing hands-on experience in the full Sales Cycle from Customer Acquisition, Customer Experience and Customer Retention, which he now shares not only Speaking at events but also in follow up workshops and coaching programmes.
He is fanatical about amazing customer service and the importance of not only winning customers but also serving them better and keeping them longer.
He recognises the challenges that many organisations now face with Customer Disloyalty and works with his clients to provide the highest of standards so that they are no longer regarded as a Commodity Supplier.
Stuart is a Fellow with the Professional Speaking Association and The Institute of Sales Managers and a Member of the Institute of Customer Service, the Global Speaking Foundation and the Chartered Institute of Personnel and Development.
As well as Delivering Keynotes, Facilitating Workshops & 1-2-1 Coaching Programmes he also Comperes/MCs Events and After Dinner Speeches.
What the audience can expect
If you want a Speaker to bore your audience slides loaded with facts and figures about why other people’s service is awful, Stuart isn’t the guy for you.
However, if you are looking for a Speaker to tailor their talk to the needs of your audience with solutions, tips and suggestions, perhaps with reference to Eric Morecambe, Fillet Steak or maybe even the concept of his ‘SalesKerplunkaFunnel’, Stuart may just be the right guy for your event and key audience takeaways.
However, if you are looking for a Speaker to tailor their talk to the needs of your audience with solutions, tips and suggestions, perhaps with reference to Eric Morecambe, Fillet Steak or maybe even the concept of his ‘SalesKerplunkaFunnel’, Stuart may just be the right guy for your event and key audience takeaways.
Presentation Approach
Although Stuart has some major nuggets to share with your audience, he will ensure that he tailors his talk to the specific needs of your audience.
He services his own clients in a way that he expects every business should, ensuring close interaction with the event planner and key stakeholders from initial enquiry, leading up to the event, on the day itself and way beyond.
He treats every booking as a relationship with his clients not just a one-off transaction.
He consistently delivers engaging, entertaining and informative talks.
His talks include;-
Delivering A Fillet Steak Service in a Mince Economy
The Eric Morecambe Model of Turning Data-Bases into Fan-Bases
Value your Values & Discount your Discounts
He services his own clients in a way that he expects every business should, ensuring close interaction with the event planner and key stakeholders from initial enquiry, leading up to the event, on the day itself and way beyond.
He treats every booking as a relationship with his clients not just a one-off transaction.
He consistently delivers engaging, entertaining and informative talks.
His talks include;-
Delivering A Fillet Steak Service in a Mince Economy
- In these days when customers need to feel valued and businesses are being ranked by their Net Promoter Score or Customer Satisfaction Score, you better be delivering a First Class Service, otherwise your customers will go elsewhere.
- Reflecting back on his early career In the Hospitality Industry, Stuart acknowledges that customers don’t mind paying the price of Fillet Steak if they are getting Fillet Steak. What they don’t want to do is feel like they are paying Fillet Steak prices and get served Mince.
- So, are you providing your customers with a ‘Fillet Steak Service’ or is it ‘Mince’?
- In this presentation, Stuart will demonstrate sure-fire ways to make sure your customers are more than happy to pay a full price for a full service.
The Eric Morecambe Model of Turning Data-Bases into Fan-Bases
- If getting new customers into the Sales Funnel is meant to be the ‘hard bit’, surely stopping them from dropping straight out the bottom must be the ‘easy bit’. Well? … Isn’t it?
- These days, customers are becoming more and more ‘Brand Dis-loyal’, gone are the days when a customer’s loyalty ensured that they stayed with the same bank, utility company or mobile phone provider. With so much competition for new customers, companies can be found guilty of taking their eye off satisfying the needs and wants of their existing customers.
- Unless a customer feels valued and wanted, they will jump ship as soon as their contract comes to an end.
- Using the principles of a kid’s game, Stuart will demonstrate how simple it is to prevent your customers dropping straight out the bottom of the funnel every time their contract comes to an end
- The analogy is a simple but a dramatic and effective one.
Value your Values & Discount your Discounts
- Are you or your sales teams only able to close a sale by discounting prices? If so, it’s time to say NO!
- How can you and your Sales Teams Sell on Value and Not on Price?
- Every time they knock 10% off, how many more new pieces of business do you or your team need to get before the business breaks even? You’ll be surprised.
- In this Keynote and Workshop, Stuart will share 30 years of Sales experience in how to grow your business on Value Propositions and not on Discounts.